providers offer their potential customers things that
they simply cannot guarantee. Not only is this misleading and frustrating
to customers when they find out that this is not really the case, it is on
the borderline of false advertising.
For those who are looking at a
web-hosting service, make sure that the company chosen is already
providing what they are claiming to offer to their other customers.
Below are some examples of the types of guaranteed services that
web-hosting companies offer their customers when they know that these
services are impossible to guarantee.
It is impossible to offer 100% up time 24/7 to customers. Even the most
expensive, best quality machines are prone to fail some of the time. If
web host loses even a few seconds of uptime then it is fair to say
that they cannot provide their customers with 100% up time. If a
web-hosting company is offering this service, check to see if they will
refund or compensate the customer if they do have any down time.
With viruses popping up all of the time and the people creating the
viruses getting better at creating trouble, it is untruthful to say that
any type of anti-virus is fool proof. It is impossible to be up to date
with all of the definitions all of the time. Even the best anti-virus
services fail to catch a
virus at times. This doesn’t mean that the anti-virus service the
host has in place is not good,
all it means is that nobody is perfect and there is no such thing as
Anti-spam that never fails
is a great service, sometimes. All anti-spam
services have their negative points. They are known to block emails
that are wanted and let in the ones that are spam. Good anti-spam services
allow the user to ’allow or deny’ emails into their email box. But it is
misleading to say that anti-spam services never fail.
There is no way that a web-hosting
service can promise unlimited disk space. Even the biggest
center has limitations and size restrictions. The point
being put across to customers may be that the disk
space being offered is ample enough for any website, however,
unlimited space is misleading.
By definition, any control panel has to have a defined number of email
This number may be very high, lets say a thousand. You will probably never
use a thousand email accounts for your business and it would be crazy to
try to handle that many. However, high as the number of email accounts may
be, it’s still not unlimited.
While all of these services are necessary, it is important to remember
that, although outrageous promises made by some
companies can be very attractive, customers should make
sure that the web-hosting company can deliver what they are promising
before signing up for them.